Artificial Intelligence

Traditional automation can only go so far before hitting its natural limits: Its own programming.

However well-designed automation solutions might be, they can only carry out operations as originally intended by their human programmers. Artificial intelligence (AI) breaks that barrier. An AI engine makes it possible for systems to learn as they go—to continuously gather and analyze data on operations and outcomes and to devise new ways to drive improvements. AI is not a solution in and of itself—it is a new way of approaching a problem, one in which the initial solution will continue to evolve.

Our Solution Areas

Jai-Consultancy is leveraging the latest generation of AI technology to build a new class of solutions for its customers, with a focus on raising the level of performance, efficiency, and security of the IT enterprise. Solutions include:

Customer service

Today’s AI-based platforms are capable of handling customer interactions with more ease and intelligence than ever before, serving as true force-multipliers for customer service operations.


Machine learning makes it possible for Jai-Consultancy’s AI-based Enterprise Immune System technology to detect previously unknown threats that elude even the best traditional cybersecurity tools—and the best human cyber experts.

IT operations

Machine learning tools, tailored to understand business and application context, offer deep insight into the current state of IT operations and provides recommendations for optimization.

Service desks

Cognitive virtual agents can remedy Tier I-III trouble tickets, providing quick and efficient resolutions for end-users, while freeing up IT staff to focus on more complex problems.